Empowerlink
Targeted, Rapid Communication for Crisis Situations
Share
Targeted, Rapid Communication for Crisis Situations
Share is Humanity Link’s bulk messaging tool for NGOs and crisis response teams. Send targeted alerts, guidelines and critical updates to thousands of people simultaneously — via SMS, WhatsApp, Viber, voice and Facebook Messenger. Messages can be scheduled, translated and filtered by audience so the right information reaches the right people at the right time, even in areas with limited connectivity.
- Bulk messaging
- Real-time mapping
- Supports low bandwidth
- Multi-channel support
- Multi-language
Inclusive Communication Made Easy
Listen
Inclusive Communication Made Easy
Listen turns one-way outreach into genuine two-way dialogue. NGOs use it to run surveys, collect real-time feedback, verify beneficiary needs and manage service registrations — all without paper forms. Built on voice, SMS and WhatsApp, Listen works for communities with low literacy, limited internet access or no smartphones, ensuring no one is left out of the conversation.
- Survey & real-time feedback
- Needs Assessment and Registration
- Scheduling & virtual consultations
- Multilingual support
- SMS, Voice, WhatsApp, Messenger, iMessage
AI-Powered Decision Support for Humanitarian Teams
Decide
AI-Powered Decision Support for Humanitarian Teams
Decide combines AI chatbots, automated workflows and real-time data to help humanitarian teams respond faster and more accurately. Deploy generative AI assistants that answer community questions, collect structured data and escalate urgent cases — across WhatsApp, SMS, voice and web. Everything is logged, analysed and fed into dashboards so your team can make evidence-based decisions, even in fast-moving crisis situations.
- Generative AI chatbots
- Automated workflows & escalation
- Real-time data dashboards
- Multi-channel (WhatsApp, SMS, voice, web)
Humanitarian Technology Consulting
Consulting Services
Humanitarian Technology Consulting
Beyond the platform, Humanity Link provides hands-on consulting to help organizations design, implement and scale digital solutions in complex humanitarian environments. With over 20 years of field experience, our team works alongside yours — from initial needs assessment through to deployment, training and ongoing optimisation.
- Needs assessment & solutions
- Platform deployment & training
- AI chatbot implementation
- Digital change management
How we work with you
We’re a full-service partner, not just a software vendor. From first conversation to long-term support, we work alongside your team every step of the way — so you can focus on the people you serve, not the technology behind it.
Design and Connectivity
We assist in customizing your tool according to your specific requirements. Together, we determine the type of channel and configuration relevant for the communities you serve. We set up a phone connection, develop and program the channel based on your needs and enable smooth interaction.
Interaction and Iteration
We will work with you to design a solution that creates impactful interactions. Our goal is to facilitate valuable and memorable connections that are purposeful and significant, helping you reach your objectives and influence. Let’s collaborate to ensure every interaction is meaningful and aligns with your goals.
Analytics
Our tailored CRMs and Dashboards help analyze real-time data effectively, enabling impactful decisions that influence lives. Gain insights, identify growth opportunities, and make a positive impact with comprehensive data overviews.
Transform information into actionable strategies for organizational and individual benefit, driving success and meaningful change.
Managed Service
Humanity Link, with over 20 years of experience working with non-profits, aims to simplify assistance processes by providing dedicated support for technology, finances, and operations.
We help you streamline aid efforts, allowing you to focus on making a significant impact on the lives of those in need.