Generative AI Chatbots
Generative AI Chatbots
Critical Need:
Providing up to date information, in almost any language for decision making in crisis.
Digital Solution
Our generative chatbot functionality allows you to include up to date information via multiple sources for your clients. It can be utilized when your clients have questions about anything from office hours, to the location of the nearest hospital. They’re powerful, useful and scaleable tools for every channel. From Voice to SMS to Whatsapp and Messenger.
Impact
Used in Colombia, Sierre Leone, Lebanon and the Philippines, our bots are providing reliable, safe and dignified conversations to people who require the right information, now.
Alert and Information Messaging
Alert and Information Messaging
Critical Need:
In the wake of natural disasters, timely dissemination of information is crucial.
Digital Solution
Our Messaging Solution via Share allows for simultaneous communication with multiple beneficiaries through WhatsApp, Viber, FB Messenger, SMS, and voice messages. Messages can be crafted in multiple languages and scheduled to reach a broad audience at the right time.
Impact
Used in Ukraine, Moldova, Sudan, Yemen, and other countries, this tool has effectively delivered urgent information and calls to action, ensuring that critical updates reach those in need without delay.
Cash Registration for Humanitarian Aid
Cash Registration for Humanitarian Aid
Critical Need
Distributing cash-based assistance to crisis-affected populations.
Digital Solution
Our Cash Registration via WhatsApp and Viber enables people affected to register for aid through a simple, two-step process available in multiple languages. The system supports pre-registration and detailed information gathering stages to ensure eligibility.
Impact
Implemented in Ukraine, this solution has streamlined the process of providing cash assistance, improving efficiency and ensuring timely support for vulnerable populations.
Refugee Camp Call Centers in Kenya
Refugee Camp Call Centers in Kenya
Critical Need
Providing access to vital information across diverse topics. In the wake of natural disasters, timely dissemination of information is crucial
Digital Solution
The RCCC in Kenya supported self-service voice contact centers offering information on education, hygiene, and legal assistance for NRC. Users can access FAQs via interactive voice response (IVR) systems.
Impact
Beneficiaries in Kakuma and Dadaab Refugee Camps obtained essential information in multiple languages, improving awareness and access to services.
Automated Help Requests in Palestine
Automated Help Requests in Palestine
Critical Need
Logging and managing high volumes of help requests efficiently.
Digital Solution
The Client’s Help Desk in Palestine allows beneficiaries to log help requests through WhatsApp or via phone calls. The system uses automated information gathering to prioritize and manage requests.
Impact
This solution has optimized resource allocation, ensuring that help requests are addressed promptly and effectively, without overwhelming agents.
Digital Currency Payments
Digital Currency Payments
Critical Need
Getting funds to clients quickly and securely across unstable or restricted currencies.
Digital Solution
Enable’s stablecoin-based payment rails let organizations disburse funds to clients across Venezuela and Colombia in seconds — protecting value against currency volatility and reaching clients without traditional banking access.
Impact
Clients receive funds that hold their value, organizations cut transfer costs and delays, and every payment stays fully auditable across both countries.
Alert and Assessment in Mali
Alert and Assessment in Mali
Critical Need
Digitalizing data collection for event alerts and assessments.
Digital Solution
The USSD solution in Mali enables beneficiaries to report alerts and complete assessments via short text messages. Data is visualized in Power BI for efficient analysis and response.
Impact
This system has transformed data collection, providing real-time insights into on-ground conditions and facilitating rapid response to emergencies.
Automated Legal Information
Automated Legal Information
Critical Need
Providing legal information and skills training.
Digital Solution
The legal and learning Flows accessible via Facebook Messenger offer legal advice and practical skills training in English and Burmese. The platform includes lessons, videos, quizzes, and forms.
Impact
People affected by crisis receive critical legal information and skill development opportunities, enhancing their knowledge and capabilities.
Information Call Centre
Information Call Centre
Critical Need
Managing diverse help requests efficiently.
Digital Solution
The multi-organization contact center supported voice and WhatsApp communications for logging and managing requests in multiple languages.
Impact
This hub has enabled effective management of a high volume of requests, ensuring that beneficiaries receive timely and appropriate assistance.
Complaints and Feedback
Complaints and Feedback
Critical Need
Supporting requests for help through automated systems.
Digital Solution
The non-profit engagement tools facilitate help requests via SMS and WhatsApp, with information logged for agent review and action.
Impact
This system provides a toll-free way for beneficiaries to seek assistance, enhancing access to support services.
Predictive Analytics
Predictive Analytics
Critical Need
Detecting and responding to outbreaks and disasters before they happen.
Digital Solution
Decide’s predictive analytics combine case reports, water-quality data, and mobility patterns to flag rising risk by region — days before issues spike — with automatic alerts to response teams.
Impact
Non-profits and governments can pre-position items in high-risk areas before the situation escalate, cutting both impact and costs.
USSD Chatbot for Registration in Uganda
USSD Chatbot for Registration in Uganda
Critical Need
Registering and assisting beneficiaries without smartphones.
Digital Solution
USSD-based chatbots provides a toll-free way for individuals to register and request assistance using simple text message interactions. The system is integrated with the Client’s contact center management software for efficient case management.
Impact
This innovative approach ensures that even those without internet access can receive timely assistance, demonstrating the versatility and inclusivity of our technology.
Disease Surveillance
Disease Surveillance
Critical Need
Tracking and responding to fast-moving outbreaks like mpox in real time.
Digital Solution
Decide’s surveillance tools can aggregate case reports, chatbot symptom checks, and lab data to map mpox transmission as it happens, flagging clusters for immediate follow-up.
Impact
Health teams and governments identify and contain clusters faster, direct vaccines and treatment where they’re needed most, and report accurate case data to national and global health authorities.
Integrations with Existing Tools
Integrations with Existing Tools
Critical Need
Avoiding duplicate data entry and disconnected systems across program tools.
Digital Solution
EmpowerLink integrates directly with the tools non-profits and governments already run — including Monday.com for case management and DHIS2 for health data — so information captured through WhatsApp, SMS, or chatbots flows automatically into existing systems.
Impact
Teams keep their current workflows, eliminate manual re-entry, and get one accurate view of client data across every platform they use.