How it works
Communicate
Reach people through WhatsApp, SMS, voice and other familiar channels. Share information, listen, collect feedback and keep conversations moving in both directions.
Decide
Bring together conversations, operational data and external signals to identify patterns, understand what is changing and support better-informed decisions.
Pay
Move value securely to individuals and groups through the payment pathways that fit the context, with controls, visibility and privacy-preserving options where needed.
What are you trying to solve?
Humanity Link is used in very different settings. Start with the problem in front of you. The same underlying infrastructure can support more than one need across your organisation.
Fundraising
Build direct, personalised relationships with donors, members, volunteers and supporters across the channels they already use.
Disaster Response
Keep communication working when normal operations are under pressure, reach people quickly and give them a direct way to respond or access support.
Community Engagement
Give people a simple way to reach your organisation, ask questions, provide feedback, register and connect with services.
Predictive Intelligence
Use operational, historical and external data to recognise patterns, forecast changing needs, support early warning and make better-informed decisions.
Communications
EmpowerLink gives organisations a shared communication layer across WhatsApp, SMS, voice and other familiar channels. Reach people, listen, automate routine conversations and connect interactions to the systems your teams already use.
Reach and listen
One place for two-way communication
Share information, collect feedback, support registrations, run surveys and manage conversations across the channels people already use.
Build as you grow
From simple messaging to AI-supported engagement
Start with the communication tools you need today and add automation, AI-supported conversations, decision support and integrations as your needs become more complex.
Payments
Enable and Provide connect operational workflows with payment infrastructure. Move value to individuals and groups, support different payment and cash-out models, and maintain visibility across the process.
Move value securely
Payments that fit the context
Support cash, vouchers, digital payments, wallets, group payments and other available pathways according to the organisation, programme and market.
Control and visibility
Connect payments to the wider operation
Link payment workflows with identity, approvals, communication and reporting, with privacy-preserving options through Enable ZK where appropriate.
Our Impact
~$70 Million
Funds sent
12 Million
People Impacted
550 Million
Messages Shared
40+
Operational Countries
Built and deployed in the real world
AI Bot for Migrant Information
Read Use CaseFundraising and Supporter Engagement
Read Use CaseLand Registration in Crisis
Read Use CaseAlerts and Information Sharing
Read Use CaseCash and Voucher Assistance
Read Use CaseRefugee Camp Call Centers in Kenya
Read Use CaseAutomated Help Requests in Palestine
Read Use CaseUSSD Chatbot for Registration in Uganda
Read Use CaseAlert and Assessment in Mali
Read Use CaseLegal Assistance and Learning in Myanmar
Read Use CaseMigration Helpdesk in Libya
Read Use CaseVenezuela’s Automated Help Requests
Read Use CaseGround Truthing
Read Use CaseDisease Surveillance
Read Use CaseAI Early Warning Systems
Read Use CaseTrusted by leading organizations
Our collaboration has spanned over many years, and Humanity Link has been instrumental in designing, implementing, scaling and sustaining our Digital Community Hubs, which operate in many countries including Lebanon, Sudan, Colombia, Ukraine, and Myanmar.
Head of Digital Community Hubs, Norwegian Refugee Council (NRC)
Among their most impactful contributions was their leadership in the design and strategic development of IFRC’s $1 million Twilio funded initiative—a global program to scale real-time digital engagement with crisis-affected populations. Humanity Link brought to this effort not only deep technical expertise in platform design and user-centric workflows, but also a strong humanitarian sensibility. Their guidance helped ensure the initiative was both operationally scalable and contextually relevant, enabling rapid deployment across multiple National Societies while meeting the diverse needs of communities on the ground.
Director of Digital Transformation, International Federation of the Red Cross (IFRC)
Humanity Link were great to work with, they were able to tailor a solution which made use of technologies we had not previously used. The charity sector does not always have the staffing or technical expertise to make use of all these channels and Humanity Link were able to fill the gap whilst completely understanding the nature of what we do – would not hesitate to recommend them.
Individual Giving Manager-Kids Operating Room
Working with Humanity Link on the SAMI chatbot showed us what is possible when humanitarian insight and digital communication expertise come together. They helped us design a tool that is accessible, responsive, and aligned with the realities of mixed migration; built on WhatsApp, grounded in verified information, and shaped by the actual needs of people on the move.
Latin America and the Caribbean Regional Manager-Mixed Migration Centre
Real Impact with Real Partners
Technology and Funding Partners
FAQs
Humanity Link provides communication, predictive intelligence and payment infrastructure for organisations that work directly with people and communities.
Humanity Link can support local, national and international organisations, including non-profits, public-service providers, governments, community organisations, membership networks and other social-impact organisations.
No. Humanity Link is designed to connect with existing CRM, programme, service, identity, payment and workflow systems so organisations can add capabilities without rebuilding their entire technology environment.
Humanity Link supports familiar channels including WhatsApp, SMS and voice, with the mix depending on the audience, geography and use case.
Humanity Link can combine operational, historical, communication and external data to identify patterns, forecast changing needs, support early warning and help teams make better-informed decisions.
Yes. Enable and Provide support different payment models for moving value to individuals and groups, with identity, controls, reporting and privacy-preserving options where appropriate.
Start with the problem you need to solve. Humanity Link can help identify the appropriate communication, data, workflow and payment components and configure them around your existing operations.