At Humanity Link, we leverage cutting-edge technology to provide innovative solutions that address critical non-profit needs across the globe. Our case studies highlight the impact of our efforts in various regions and sectors. Explore how our digital tool designs have transformed lives and communities.
Alert and Information Messaging
Alert and Information Messaging
Challenge
In the wake of natural disasters, timely dissemination of information is crucial.
Solution
Our Messaging Solution via Share allows for simultaneous communication with multiple beneficiaries through WhatsApp, Viber, FB Messenger, SMS, and voice messages. Messages can be crafted in multiple languages and scheduled to reach a broad audience at the right time.
Impact
Used in Ukraine, Moldova, Sudan, Yemen, and other countries, this tool has effectively delivered urgent information and calls to action, ensuring that critical updates reach those in need without delay.
Cash Registration for Humanitarian Aid
Cash Registration for Humanitarian Aid
Challenge
Distributing cash-based assistance to crisis-affected populations.
Solution
Our Cash Registration via WhatsApp and Viber enables people affected to register for aid through a simple, two-step process available in multiple languages. The system supports pre-registration and detailed information gathering stages to ensure eligibility.
Impact
Implemented in Ukraine, this solution has streamlined the process of providing cash assistance, improving efficiency and ensuring timely support for vulnerable populations.
Refugee Camp Call Centers in Kenya
Refugee Camp Call Centers in Kenya
Challenge
Providing access to vital information across diverse topics. In the wake of natural disasters, timely dissemination of information is crucial
Solution
The RCCC in Kenya supported self-service voice contact centers offering information on education, hygiene, and legal assistance. Users can access FAQs via interactive voice response (IVR) systems.
Impact
Beneficiaries in Kakuma and Dadaab obtained essential information in multiple languages, improving awareness and access to services.
Automated Help Requests in Palestine
Automated Help Requests in Palestine
Challenge
Logging and managing high volumes of help requests efficiently.
Solution
Our Help Desk in Palestine allows beneficiaries to log help requests through WhatsApp or via phone calls. The system uses automated information gathering to prioritize and manage requests.
Impact
This solution has optimized resource allocation, ensuring that help requests are addressed promptly and effectively, without overwhelming agents.
USSD Chatbot for Registration in Uganda
USSD Chatbot for Registration in Uganda
Challenge
Registering and assisting beneficiaries without smartphones.
Solution
USSD-based chatbot provides a toll-free way for individuals to register and request assistance using simple text message interactions. The system is integrated with our contact center management software for efficient case management.
Impact
This innovative approach ensures that even those without internet access can receive timely assistance, demonstrating the versatility and inclusivity of our technology.
Alert and Assessment in Mali
Alert and Assessment in Mali
Challenge
Digitalizing data collection for event alerts and assessments.
Solution
Our USSD solution in Mali enables beneficiaries to report alerts and complete assessments via short text messages. Data is visualized in Power BI for efficient analysis and response.
Impact
This system has transformed data collection, providing real-time insights into on-ground conditions and facilitating rapid response to emergencies.
Legal Assistance and Learning in Myanmar
Legal Assistance and Learning in Myanmar
Challenge
Providing legal information and skills training.
Solution
The legal and learning Flows accessible via Facebook Messenger offer legal advice and practical skills training in English and Burmese. The platform includes lessons, videos, quizzes, and forms.
Impact
People affected by crisis receive critical legal information and skill development opportunities, enhancing their knowledge and capabilities.
Comprehensive Help Hub in Libya
Comprehensive Help Hub in Libya
Challenge
Managing diverse help requests efficiently.
Solution
The contact center in Libya supports voice and WhatsApp communications for logging and managing requests in multiple languages.
Impact
This hub has enabled effective management of a high volume of requests, ensuring that beneficiaries receive timely and appropriate assistance.
Venezuela’s Automated Help Requests
Venezuela’s Automated Help Requests
Challenge
Supporting requests for help through automated systems.
Solution
Our engagement tools in Venezuela facilitates help requests via SMS and WhatsApp, with information logged for agent review and action.
Impact
This system provides a toll-free way for beneficiaries to seek assistance, enhancing access to support services.